Refund policy

This Return and Refund Policy is issued by Meridian Water Systems.

Effective Date: November 2, 2026

1. Overview

At Meridian Water Systems, we stand behind the quality of our commercial-grade water treatment equipment. This policy explains when and how returns and refunds are accepted for purchases made through Meridian Water Systems.

Summary

  • Region: Canada
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Defective, damaged or incorrect items, and unused non-defective items that meet the conditions below
  • Return shipping: The customer pays return freight on change-of-mind returns. We cover return freight for items that arrive defective, damaged or incorrect.
  • Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged or incorrect items)

2. Contact Information

To start a return or report damage, contact our customer service team:

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective or incorrect, and this was reported within 48 hours of delivery
  • A change-of-mind return is requested within 30 days of delivery
  • The item is unused, uninstalled and in its original packaging with all accessories

Used or installed equipment cannot be returned unless it was defective on arrival.

Equipment selection and sizing are the buyer's responsibility. Equipment that was correctly supplied but turns out to be the wrong size for the site is treated as a change-of-mind return.

4. Inspecting Your Delivery and Reporting Damage

Most commercial equipment arrives by freight. When it arrives:

  • Inspect the packaging and equipment before signing for the delivery
  • Note any visible damage on the delivery receipt (bill of lading) before you sign
  • Take photos of the packaging and equipment

Then email us within 48 hours of delivery with:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review it with the manufacturer and the carrier and, if approved, send return or replacement instructions. Damage that is not noted at delivery or reported within 48 hours may not be covered by the carrier.

5. Return Shipping and Fees

For change-of-mind returns, the customer pays return freight. For items that arrive defective, damaged or incorrect, we arrange and pay for the return.

Please do not ship anything back until we have sent written return instructions, including the return address. Approved returns must ship within 7 days of approval.

Restocking Fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price, deducted from your refund. Defective, damaged or incorrect items are not charged a restocking fee.

6. Refunds and Replacements

  • Once the returned item is received and inspected, we will confirm whether a refund or replacement applies
  • Refunds go to the original payment method within 14 days of the return being received and inspected
  • For defective, damaged or incorrect items, you may choose a replacement instead of a refund

7. Warranty

Equipment is covered by the manufacturer's warranty. We will help you start a warranty claim with the manufacturer. Contact us at support@meridianwatersystems.com.

8. Cancellations

  • Orders may be cancelled for a full refund before they ship
  • Once an order has shipped, it cannot be cancelled and the return process above applies

9. Legal Rights

This policy does not affect your rights under applicable Canadian law.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Meridian Water Systems, you agree to this Return and Refund Policy, subject to applicable law.

Meridian Water Systems
support@meridianwatersystems.com