Shipping policy

This Shipping Policy is issued by Meridian Water Systems.

Effective Date: November 2, 2026

1. Overview

Meridian Water Systems supplies commercial and multi-unit water treatment equipment. This policy explains how orders placed on www.meridianwatersystems.com are shipped.

Summary

  • Destination: Canada
  • Shipping cost: Quoted with every order, based on the equipment, its size and weight, and the delivery address
  • Shipping method: Parcel carrier or freight (LTL), depending on the equipment
  • Ships from: Directly from the manufacturer or its distribution centre
  • Delivery time: Confirmed with your quote. It depends on the manufacturer's stock and your location.

2. Shipping Destinations

We currently ship to business and residential addresses across Canada. We plan to add more regions, and this page will be updated when we do.

Freight shipments need an address a freight truck can reach. Some items cannot ship to P.O. boxes.

3. Shipping Costs and Quotes

Shipping is not free and is not a flat rate. Most commercial systems ship by freight, so the cost depends on the equipment, its size and weight, and the delivery address.

Before you order, email support@meridianwatersystems.com with the product and your postal code. We will send a full quote, including shipping, before you commit to anything.

Sales tax (GST/HST and PST where applicable) is calculated and shown with your quote and at checkout.

4. Order Handling and Delivery Time

Equipment ships directly from the manufacturer. Handling and transit times vary by product and location, and we confirm an estimated delivery time with your quote and again when your order ships.

Business days are Monday to Friday, excluding public holidays.

5. Freight Deliveries

Larger systems ship on a pallet by freight carrier. For freight deliveries:

  • The carrier will contact you to book a delivery window
  • Delivery is to the curb or loading dock. Moving equipment inside the building and installation are the buyer's responsibility.
  • Tell us when you request a quote if the site has no loading dock or needs a liftgate truck, as extra carrier charges may apply
  • Someone must be on site to receive and sign for the delivery

6. Order Tracking

When your order ships, we email you the carrier name and a tracking number or freight reference.

7. Inspecting Your Delivery

Before signing for a delivery, inspect the packaging and equipment. Note any visible damage on the delivery receipt (bill of lading) before you sign, and take photos.

Report damage within 48 hours of delivery by emailing support@meridianwatersystems.com with your order number, photos and a short description. Damage that is not noted at delivery or reported within 48 hours may not be covered by the carrier. See our Return and Refund Policy for details.

8. Missing Items

If something is missing from your shipment, email us within 7 days of delivery with your order number and the item details. We will arrange the missing item or a refund for it.

9. Delayed or Lost Shipments

If your shipment has not arrived by the estimated delivery date, email support@meridianwatersystems.com and we will trace it with the carrier.

10. Address Accuracy

Please check your delivery address carefully. We are not responsible for deliveries to an address entered incorrectly. If a shipment is returned because of an address problem, we will contact you to arrange reshipment, and reshipment charges may apply.

11. Returns

Returns follow our Return and Refund Policy. Please do not ship anything back until we have sent written return instructions.

12. Contact

Email: support@meridianwatersystems.com

We reply to every email within one business day.

13. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for choosing Meridian Water Systems.

Meridian Water Systems
support@meridianwatersystems.com